FAQ

1. Order Processing and Delivery

All our dog treats are freshly prepared upon order to ensure optimal quality and freshness.
Please allow 3-5 business days for order processing and preparation.
A shipping confirmation email will be sent to you once your order is ready for dispatch.
Delivery times will vary depending on your location.
Please note that we do not currently offer shipment overseas.
For detailed information on shipping rates, estimated delivery times, and tracking your order, please refer to our full Shipping Policy.

2. Ingredients

We utilise only the finest, human-grade ingredients in all our treats.
A complete list of ingredients for each treat can be found on the respective product page.

3. Suitability for Dogs

These treats are intended as a supplementary reward and should not replace your dog's regular, balanced diet.
Treats should only comprise 10% of your dog's daily diet.
Our treats are formulated to be safe and healthy for most dogs.
However, we recommend consulting with your veterinarian if you have any concerns regarding your dog's dietary needs or allergies.

4. Storage

For optimal quality, store your treats in a cool, dry location away from direct sunlight.
Alternatively, store them in an airtight container in the refrigerator.

5. Returns & Refunds

For all information regarding returns, refunds, and your rights under the Australian Consumer Law (ACL) for faulty, damaged, or incorrect items, please refer to our comprehensive Refunds Policy.

6. Can I cancel or change my order?

As our treats are lovingly made to order, we begin preparing them shortly after your order is placed. Therefore, cancellations or changes may not be possible once processing has commenced.
If you need to make an urgent change, please contact us at info@merrytails.com.au as soon as possible, and we will do our best to assist you before your order is dispatched.

7. Contacting Us