FAQ

1. Order Processing & Delivery

All Merry Tails treats are freshly prepared to order to ensure quality and freshness.

  • Please allow 3–5 business days for order processing

  • You’ll receive a shipping confirmation email once your order is dispatched

  • Delivery times vary depending on location

  • We currently ship within Australia only

For full details on shipping rates, delivery estimates and tracking, please refer to our Shipping Policy.

 

2. Ingredients

  • We use human-grade ingredients across our range.

  • A full ingredient list is available on each individual product page so you can choose what’s right for your dog.

 

3. Are these treats suitable for my dog?

Our treats are designed as a supplementary reward, not a meal replacement.

  • Treats should make up no more than 10% of your dog’s daily diet

  • Suitable for most dogs

  • If your dog has allergies or special dietary needs, we recommend checking with your vet before feeding

 

4. Storage

  • Our treats are designed as a supplementary reward, not a meal replacement.

    • Treats should make up no more than 10% of your dog’s daily diet

    • Suitable for most dogs

    • If your dog has allergies or special dietary needs, we recommend checking with your vet before feeding

 

5. Returns & Refunds

  • For information on returns, refunds, and your rights under Australian Consumer Law, please refer to our Refunds Policy.

 

6. Can I cancel or change my order?

  • Because our treats are made to order, we begin preparing them shortly after purchase.

    If you need to make an urgent change, please email info@merrytails.com.au as soon as possible and we’ll do our best to help before your order is dispatched.

 

7. How can I contact you?

You can reach us at info@merrytails.com.au or via the contact form on our website.

We are always happy to help 🤍